This Privacy Policy describes how Courier Haul Logistics ("we", "us", or "our") collects, uses, and protects the personal information you provide when using our parcel tracking platform. By using our services, you agree to the terms of this policy.
1. Information We Collect
When you use our shipment tracking platform, we may collect the following types of information:
Tracking queries: The tracking numbers you enter are used solely to retrieve shipment information. We do not permanently store anonymous tracking searches.
Shipment data: For shipments created via our admin system, we store recipient name, address, email, phone number, and carrier details as provided by the sender.
Contact form data: If you submit a message via our Contact Us page, we collect your name, email address, and message content.
Technical data: Standard server logs may include your IP address, browser type, and the pages you visit. This data is used for security and operational purposes only.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide real-time shipment tracking services.
To send shipment status notifications to the recipient email address provided by the sender.
To respond to support enquiries submitted through our Contact Us form.
To maintain the security and integrity of our platform.
To comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Email Notifications
When a shipment is created with your email address, you may receive automated notifications about your shipment status. These emails are sent via Resend (resend.com) from our domain.
If you wish to opt out of future notifications for a specific shipment, please contact our support team with your tracking number and we will remove your email from that shipment's notification list.
4. Data Security
We implement industry-standard security measures to protect your data, including:
HTTPS/TLS encryption for all data in transit.
Secure, hashed storage for admin credentials.
HTTP security headers (X-Frame-Options, HSTS, XSS Protection) on all responses.
Rate limiting on authentication endpoints to prevent brute-force attacks.
Access to administrative functions is restricted to authenticated personnel only.
While we take all reasonable measures, no system is 100% impenetrable. We encourage you to protect your tracking numbers and report any suspicious activity to us immediately.
5. Data Retention
Shipment records are retained for operational and audit purposes. We retain shipment data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations.
You may request deletion of your personal data by contacting our support team. Please note that some data may be retained for legal compliance or fraud prevention purposes even after a deletion request.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of access: Request a copy of the personal data we hold about you.
Right of rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request that we delete your personal data.
Right to object: Object to processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details provided on our Contact Us page.
7. Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our Data Protection team:
Contact Our Team